Yes. We are dealing with General Grocery, Frozen Food, Refrigerated Food, Fresh Meat, Fruit and etc. As you know, All these food items should be handled and packed very carefully. So We really take good care of the food product not to ship out customer food order with bad condition. So we charge shipping fee on food order.
Food shopping process is so simple.
- 1st step : Add food items to cart
- 2nd step : Check out
- 3rd step : We usually check customer order
- 4th step : Get shipping rate
- 5th step : pay the shipping rate
- 6th step : We ship out the order
- 7th step : Check Items If your order is right
Currently, We ship out all kinds of food items such as Frozen, Refrigerated Food and all snack items. But Usually, We restrict shipping items according customer’s location and shipping cost. If customer should pay expensive shipping fee, we recommend customer to cancel order.
There are 3 steps to process your food order in our marketplace. Because the inventory of all food items can not be managed in real time, we always check inventory your order items one by one.
- we check each stores for inventory
- If stores have inventory for the order items, we start pick up all items.
- If some items are out of stock or sold out, we contact vendor to check if they have enough inventory or not.
- If they have inventory for the items, we ask them to restock asap
- At the same time, we contact customer to explain of this situation.
- If they don’t have inventory, we contact customers if they can change order items
- When all are ready, We inform customer of the last shipping weight and rate
- After customer paying shipping fee, we ship out quickly.
- it takes some time to process your order for some missing items
- Usually, It takes 3~7 days to process your order if we have ordered items in stock.
We provide free delivery service for the minimum order in Los Angeles, Orange County, Las Vegas. We limit this service to LA, OC, LV, SD base
If you don’t receive your items for so long, you can do like this.
- Wait and receive items until we ship out all items. => When some items are sold out, we usually restock those items from South Korea. Due to pandemic, A lot of items are usually restocked after so long weeks have past.
- If you cannot wait for these long restock time, just let us know whether you are waiting or not. When you want to cancel order, leave us message.
- When you ask cancellation, the refund and cancellation process is as following.
– We ask our vendors to cancel the items you ordered.
– We wait for vendor’s response. it takes usually 7~10
– Because we usually pay all items in advance,
We need to get some credits from several vendors.
it takes another 2 weeks usually.
– After adjusting with several vendors about cancellation,
we try to cancel and refund. it takes usually 2 weeks
because card processing company process
refund in 7~12 business days.
If you want to cancel your order after you wait for minimum 4 weeks to receive and receive no answer from us about your order processing, you can go ahead without our reply cancellation process with your credit card company.
Don’t wait for our answer. Because We are start up business and we don’t have support system to answer to all customers’ message, you can go ahead return process.
Even if we try to prepare all customer support system, it is so hard currently. But we will keep upgrading our customer service system and We will meet our valuable customer’s request quickly.
Because We are start up business, we don’t have support system to answer to all customers’ message effectively yet.
We are not Amazon like Company.
However hard we make great effort to prepare all customer support system, it is so hard currently. But we will keep upgrading our customer service system and We will meet our valuable customer’s request quickly.
Really appreciate for all your patience and all your understanding
Of course..!00% You can receive your items if you understand our process and our start up business status. We are making great endeavors to speed up our order processing with our korean vendors. However long ago order you placed, We always keep in mind and record all your order items and ship out right after we restock from Vendors.
So if you can wait for this processing time, just wait for us to ship out.
We usually add free gift to your order for appreciation
We are not scam site. ^^