9562 Garden Grove Blvd, Garden Grove, CA92844

We’re open Monday – Friday, 8 a.m. – 7:30 p.m. PST

frequently ask questions

Do you charge all food order based on package weight and my location in USA ?

Yes. We are dealing with General Grocery, Frozen Food, Refrigerated Food, Fresh Meat, Fruit and etc. As you know, All these food items should be handled and packed very carefully. So We really take good care of the food product not to ship out customer food order with bad condition. So we charge shipping fee on food order.

Check Food Shipping Policy =>

Can you tell me about the shopping process in your marketplace ?

Food shopping process is so simple.

  • 1st step  : Add food items to cart
  • 2nd step : Check out
  • 3rd step : We usually check customer order
  • 4th step : Get shipping rate
  • 5th step : pay the shipping rate
  • 6th step : We ship out the order
  • 7th step : Check Items If your order is right
What kinds of food items do you ship ?

Currently, We ship out all kinds of food items such as Frozen, Refrigerated Food and all snack items. But Usually, We restrict shipping items according customer’s location and shipping cost. If customer should pay expensive shipping fee, we recommend customer to cancel order.

How long does it take to get my order items ?

There are 3 steps to process your food order in our marketplace. Because the inventory of all food items can not be managed in real time, we always check inventory your order items one by one.

  1. we check each stores for inventory
  2. If stores have inventory for the order items, we start pick up all items.
  3. If some items are out of stock or sold out, we contact vendor to check if they have enough inventory or not.
  4. If they have inventory for the items, we ask them to restock asap
  5. At the same time, we contact customer to explain of this situation.
  6. If they don’t have inventory, we contact customers if they can change order items
  7. When all are ready, We inform customer of the last shipping weight and rate
  8. After customer paying shipping fee, we ship out quickly.
  9. it takes some time to process your order for some missing items
  10. Usually, It takes 3~7 days to process your order if we have ordered items in stock.
What is free delivery option for food shopping ?

We provide free delivery service for the minimum order in Los Angeles, Orange County, Las Vegas. We limit this service to LA, OC, LV, SD base

I didn't receive my order yet. how do I do ?

If you don’t receive your items for so long, you can do like this.

  1. Wait and receive items until we ship out all items. => When some items are sold out, we usually restock those items from South Korea. Due to pandemic, A lot of items are usually restocked after so long weeks have past.
  2. If you cannot wait for these long restock time, just let us know whether you are waiting or not. When you want to cancel order, leave us message.
  3. When you ask cancellation, the refund and cancellation process is as following. 

         – We ask our vendors to cancel the items you ordered. 

         – We wait for vendor’s response. it takes usually 7~10

             business days.

        – Because we usually pay all items in advance,

          We need to get some credits from several vendors.

           it takes another 2 weeks usually.

        – After adjusting with several vendors about cancellation,

          we try to cancel and refund. it takes usually 2 weeks

          because card processing company process

          refund in 7~12 business days.

 

I want to cancel and refund. How do I ask ?

If you want to cancel your order after you wait for minimum 4 weeks to receive and receive no answer from us about your order processing, you can go ahead without our reply cancellation process with your credit card company.

Don’t wait for our answer. Because We are start up business and we don’t have support system to answer to all customers’ message, you can go ahead return process.

Even if we try to prepare all customer support system, it is so hard currently. But we will keep upgrading our customer service system and We will meet our valuable customer’s request quickly.

It is so hard to contact your customer center.

Because We are start up business, we don’t have support system to answer to all customers’ message effectively yet.

We are not Amazon like Company.

However hard we make great effort to prepare all customer support system, it is so hard currently. But we will keep upgrading our customer service system and We will meet our valuable customer’s request quickly.

Really appreciate for all your patience and all your understanding

If I wait, Can I receive my items all ?

Of course..!00% You can receive your items if you understand our process and our start up business status. We are making great endeavors to speed up our order processing with our korean vendors. However long ago order you placed, We always keep in mind and record all your order items and ship out right after we restock from Vendors.

So if you can wait for this processing time, just wait for us to ship out.

We usually add free gift to your order for appreciation 

We are not scam site. ^^

How Can I get Food Free Shipping ?

ArirangUSA Food Shipping Policy

SOUTH LA : Free shipping for +$199 Food Order

NORTH LA : Free shipping for +$199 Food Order

OC : Free shipping for +$199 Food Order

CA : Free shipping for +$299 Food Order

NV, AZ, UT, IDAHO, WYOMING : Free shipping for +$299 Food Order

OTHER USA ZONE : Free shipping for +$299 Food Order


AFTER MEMBERSHIP SUBSCRIPTION, NV, AZ, UT, ID, WY,

CA & OTHER ZONE CUSTOMERS GET FREE SHIPPING

FOR $199 FOOD ORDER & 5% DISCOUNT RATE.

OC, SOUTH LA, NORTH LA CUSTOMERS GET FREE SHIPPING

FOR $149 FOOD ORDER & 5% DISCOUNT RATE


Under Minimum Order, Shipping rate will be charged

** DONNGANG KIMCHI BOX, RICE 20# IS NOT ALLOWED FOR FREE SHIPPING..


◈ CA Orange County Local Delivery Fee :

Irvine[$9.99], Fullerton & Buena Park [$9.9], Garden Grove[$7.99]

Can I get free shipping for all items from any vendors ?

We manage and recommend free shipping vendor group. We always list these vendors who join in our free shipping vendor group. They can provide worldwide free shipping.

Currently The Vendor List is as following

PhoebeMall[Home, Kitchen & Dining, Phone Accessories, Bed & Bath]

PhoebeSchool[Art supplies, School Supplies]

PennyFashoin[Clothing, Fashion Accessories]

HobbyMall[All Hobby Items, Drone, Lego, Hiking, Tennis and etc.]

FiveDollar[All $5 Below Items]

PhoebeBeauty[All Beauty Items, Korean Beauty Items]

We always update this free shipping vendor group members everyday

How long does it take to get order items from this worldwide free shipping vendor group ?

It depends on various conditions. We always look for the best seller who can provide worldwide free shipping service for all orders except food. Seller usually try to find the lowest price and best quality product with free shipping also. During this step, It can take a little bit longer time to ship out customer’s order than expected.

So it takes 2~4 weeks to complete your order. The Cheaper, The Better. But You need to wait for the items that have lowest price, best quality and best reviews for a little bit longer compared with Amazon.

What is price difference between free shipping seller group and Amazon Sellers ?

The Benefit to use our marketplace is price vs quality. Our free shipping seller group members usually make manufactures or distributors ship to your home directly. That’s why you can get all items cheaper than Amazon seller.

But  Amazon seller usually import the same items, pay warehouse fee or Amazon FBA fee and etc. This process make Amazon seller sell their items at more expensive price than our sellers.

What is free shipping vendor group(F.S.V) ?

We always recommend  customers to check if your order items belong to our free shipping seller group.

We always add any sellers who provide free shipping to our free shipping seller group and we list them as free shipping seller.

They usually provide the lowest price, best quality and worldwide free shipping.

But you consider the shipping time before you place order from these sellers.

They serve all customers with the 3B[Best Quality, Best Price, Best Free Shipping] Concept but it might take 2~4 weeks to get items.

Can I cancel my order right after place order ?

For Food and Grocery Order,

After you order, You cannot cancel your order in any case.

Because food and grocery is perishable and we pay directly to vendors for your order. So the vendor start preparing all items right away.  

 

For Other Hot Deal Items.

After you order, You cannot cancel your order in any case.

Because we pay directly to vendors for your order. So the vendor start preparing all items right away.  

But if the items are out of stock, we will send message and refund right away

What is your return policy ?

Food and Grocery are not refundable items at any case. Because All foods are not allowed to return to our vendors. Once you order food and grocery, we already pay for all items that are in stock. So all orders cannot be cancelled.

But For some out-of-stock items, it takes a lot of time to restock from vendors sometimes like these Covid-19 days. We usually ask vendors to restock within 7 business days. If the vendor cannot restock those items during these days, We just ship out In-Stock Items first after sending message to customers.

After shipping out, we send refund list and refund these out-of-stock items.

 

Other Hot Deal Items

They are not allowed to return and refund because these items are from China or Korea directly. Once the order is shipped, It is so hard to cancel for you. The vendors Do Not accept cancellation due to their lots of efforts and expense.

Thank You for Understanding.

What is your refund policy ?

All refund requests are limited to out-of-stock items and missing items of your order items. We usually send refund list that we don’t ship out because vendors don’t have inventory or long restock time. 

Please be sure to check shipping policy for food especially before placing order.

You cannot cancel food order just because it takes longer time to process than expected. 

We always send message the order process status.

Sometimes, Due to vendors’ long restock time, It takes more time than usual.

We send message to customers we will ship out all prepared items if the vendor cannot restock sold-out items even after we ask them to do for 3-5 business days, 

 

Refund for following items

  1. Damaged Items are delivered
  2. Wrong items are delivered

Refund process takes usually 5~20 days from the date you request.

Please wait and see until your refund amount is shown in your card statements

We always send the refund list and amount exactly.

Thank you

 

Food and Grocery Order 

Order cannot be cancelled after placing order.

Refund is allowed to only wrong items, expired items and Damaged Items.

 

Other Products

Hot Deal Items cannot be cancelled the same reason as Food & Grocery order

We always pay to vendors for you right after you place order.

If you want to cancel, You are charged 20% Cancellation fee.

Why are you managing free shipping seller group ?

We always make an effort to make our marketplace exciting so that customers are happy and refresh from their tired life style.

So we want to give some benefit or delight to customers. That’s why we manages free shipping seller group no matter where sellers are located.

We always encourage customers to check free shipping seller group if they are not hurry or they don’t need expedite shipping. By doing that, customers really enjoy the lowest price, best quality and worldwide free shipping for all their orders.

What kinds of items can sellers sell in arirangusa.net ?

You can sell any items if the items are not against USA Law. But you cannot sell adult products like porno items or drug and etc.

Send us an email

Why ArirangUSA

ArirangUSA is the only place where sellers and customers are satisfied together. We are making great effort to invite the best sellers wherever they are and make them grow based on customers’ trust. No one can not be superior position to others in our online marketplace. This means all people are equal no matter who they are. We really want to provide happy marketplace that everybody is excited and get new energy & happiness through shopping with us together.

We always make an effort to find and invite the best sellers to join our marketplace.

  1. Best Sellers Provide Best Price!
  2. Best Sellers Provide World Wide Free Shipping
  3. Best Sellers Provide Best Quality

  • Let’s make our world better place !
  • Let’s make marketplace that everybody makes and save money !
  • Let’s help the disadvantaged all over the world !

ArirangUSA

  • 9562 Garden Grove Blvd, Suite R, Garden Grove, CA 92844
  • Text Message Center : 13236935838[TEXT ONLY]
  • Support : efoodmartnet@gmail.com

Why ArirangUSA ?

  • The Largest Asian Food Marketplace
  • We ship all over the world
  • Free shipping for All Hot Deal Items
  • Local Delivery for Seniors
  • Local Delivery for Local Customers
  • Help Korean Products Sold in USA Directly